TL;DR: Six settings decide whether booking companies find your listing and book it: the 2, 3, 4 and 6-month discounts, month-to-month turned on, a tour method, an import from Airbnb or your PMS, the standard rental agreement with a Firm cancellation policy, and a calendar kept open for long stays. Each one links to its full help article.
Who this is for: š Host š” PMS support teams
š” PMS support teams: Use this page to answer host questions about Radius. The table below gives the short answer, and the section For PMS support teams covers the questions hosts ask most.
Overview
Every stay on Radius is 30 nights or longer. The Bookers are companies that place people in housing: insurance housing companies, relocation companies, healthcare staffing agencies, and corporate travel teams. They often book from the listing alone, without a call. They also filter their search, so a listing that is missing one of these settings can drop out before anyone reads it.
The six best practices
1. Set your monthly discounts (60, 90, 120, and 180 nights)
š Bottom line: Booking companies filter their search for listings that offer a monthly discount. A listing with 0% in every tier does not show up in that search.
Radius has five tiers: 1 month (29+ nights), 2 months (60+), 3 months (90+), 4 months (120+), and 6 months (180+). A stay gets one discount, from the longest tier it reaches. Tiers do not add up.
A monthly discount set on Airbnb does not sync to Radius. Set the tiers in your PMS if it supports length-of-stay discounts, or on the pricing step of the listing in Radius.
The 2, 3, 4 and 6-month fields need a value before you can submit the listing. The 1-month field is optional.
2. Keep month-to-month bookings turned on
š Bottom line: Insurance housing companies book month-to-month. A listing with month-to-month turned off does not show up for them.
Month-to-Month Eligibility is on by default on every listing. Check that it is still on in your listing settings.
About 90% of insurance placements extend. Radius holds your calendar for 120 days past the scheduled checkout so the stay has room to extend.
Every extension needs your approval within a short window: 48, 24, or 12 hours, based on how soon the stay ends. No response counts as a decline. Extensions bill at the original nightly rate.
š” About the 120-day hold: The hold may not feel good at first. It applies only when a Booker picks a month-to-month booking, and Bookers pick month-to-month when they expect the stay may need to extend, as insurance housing companies do. A Booker who knows the stay will not extend books a fixed term instead, and a fixed-term booking does not hold your calendar. Keep month-to-month on so the Bookers who need that option can book your listing.
3. Set a tour method and one clear point of contact
š Bottom line: Tours are common before a multi-month stay. Give Bookers one clear way to reach you, and answer tour requests quickly.
On each listing, choose Text us, Call for in-person, Request via website, or Self-guided. Add hours, access details, and what to expect on site.
Text us and Call use your company reservation line, never a personal cell. If you are a solo host without a reservation line, use Request via website or Self-guided.
Bookers can always click Request a tour in the inquiry thread, even if you have not set a method.
Read more: Arranging property tours
4. Import from Airbnb or your PMS instead of typing it in
š Bottom line: An imported listing keeps your calendar in sync, so the same nights cannot be double-booked, and it can go live the moment you submit.
A listing goes live on submit when it was imported, uses the Radius standard rental agreement, and passes the automated checks. Other listings go to a person for review, and most are approved within 24 business hours.
The sync is one-way. Radius reads from Airbnb or your PMS and never changes anything on your account there.
5. Use the standard rental agreement and a Firm cancellation policy
š Bottom line: The standard agreement is already attached to every new listing and qualifies for instant go-live. For insurance housing, the Firm cancellation policy is generally the better choice than Strict.
A custom agreement is allowed, but the listing then goes to a person for review.
The rental agreement is between you and the guest. Radius provides the template and the e-signature flow, and is not a party to it.
6. Keep the calendar open for long stays
š Bottom line: Insurance placements happen with very little lead time and run for months. A few scattered short bookings can block the dates a long placement needs.
Decide if each listing is for short-term or longer midterm stays, and keep its calendar consistent with that choice.
Read more: How to host an insurance housing rental
Who does what (at a glance)
Best practice | š What the Host does | Where |
Monthly discounts | Set the 2, 3, 4 and 6-month tiers. Airbnb discounts do not sync. | Your PMS, or the listing pricing step in Radius |
Month-to-month | Keep it on. Approve extensions within the window. | Listing settings: Month-to-Month Eligibility |
Tours | Pick a tour method and add instructions. | Listing: tour method |
Import | Import from Airbnb or your PMS for calendar sync and instant go-live. | Integrations |
Rental agreement | Keep the standard agreement. Choose Firm. | Listing: Rental agreement tab, Rules & policies |
Calendar | Keep it open for long stays. | Your PMS or Radius calendar |
For PMS support teams
What is Radius?
A marketplace for furnished stays of 30 nights or longer. Companies such as insurance housing companies, relocation companies, and healthcare staffing agencies book through it. Radius provides search, booking, the e-signature rental agreement, and payments. The rental agreement is between the host and the guest.
Does Radius change anything in our PMS or on Airbnb?
No. The connection is one-way. Radius reads listings, availability, and nightly pricing, and never writes back.
A host set monthly discounts, but Radius shows none.
If the discounts were set on Airbnb, this is expected: Airbnb discounts do not sync. If they were set in the PMS and the tier fields in Radius are blank or 0%, the PMS is not passing them. In both cases, the host sets the tiers on the listing pricing step in Radius. A Hospitable monthly discount is different: it comes off every nightly rate, not a tier. See How pricing sync works.
What does Radius cost the host?
Free to list. An 8ā11% booking fee, and the host only pays when a booking takes place. No annual listing fee.
When does a listing go live?
Imported listings on the standard agreement that pass the automated checks go live on submit. Others are reviewed by a person, most within 24 business hours.
Where do we send a host with a question we cannot answer?
To Radius Support. The steps are in the section below.
Related articles
Still need help?
Click the chat icon at the bottom-right of any page on help.bookradius.com, then click Contact Radius Support under "Create a ticket." Full walkthrough in How do I contact Radius?