TL;DR: Listings imported from Airbnb or your PMS usually go live the moment you submit. Everything else goes to the Radius team for review, and most are approved within 24 business hours.
Who this is for: š Host
Overview
Bookers placing insurance housing, relocation, and healthcare staffing guests often book from the listing alone, without a call or a tour. Review is what makes that possible, so listings that need a look get one before they reach inventory.
That's why the button in your dashboard reads Submit for review rather than Publish. You don't publish a listing yourself, and you don't need to. It either clears our automated checks and goes live on the spot, or a person looks at it and approves it.
How it works ā step-by-step
1. You submit the listing
Open the listing from your Host dashboard and click Submit for review. The status changes to Under review ā or straight to Live, if it qualifies for the fast path in step 2.
The button stays disabled until the listing is complete. You'll need current rental terms acknowledged, a real street address, a nightly rate, all four monthly discounts set, and a calendar source connected (either a PMS or Airbnb connection, or an iCal URL).
š Host: If the button is greyed out, the editor shows which fields are still missing. Fix those and it unlocks.
2. It goes live right away, or it goes to a reviewer
Your listing publishes immediately, with no wait, when all three of these are true:
It came in from Airbnb or your PMS rather than being typed in by hand
It uses the Radius standard rental agreement rather than your own custom terms
It passes our automated checks ā photos, cover photo, pricing, monthly discounts, capacity, location, calendar sync, and minimum nights
Otherwise it goes to a person, who opens your listing and checks it against our terms and listing standards. That usually takes 24 business hours.
š” Tip: We don't send a separate confirmation email when you submit. If your listing went straight live you'll get the "your listing is live" email; otherwise the Under review status on your dashboard is your receipt that it went through.
3. It is approved, or sent back with a note
You'll get an email either way, and the outcome shows on your dashboard.
Approved: the listing goes live immediately. The email subject reads "your listing is live in real-time inventory." Bookers and Guests can now find it in search and book it.
Sent back: the status returns to Draft and the email reads "needs updates before going live." It includes a note from the review team explaining the specific change we need.
š Host: A send-back names one specific change. Make it, resubmit, and your listing rejoins the queue.
4. If it came back, fix it and resubmit
The note from the review team appears at the top of the listing editor. Make the change, then click Resubmit for review. The note clears and your listing rejoins the queue.
Who does what (at a glance)
Step | š You | š Radius |
Submit | Complete the listing and click Submit for review | Receives it into the review queue |
Review | Nothing. Either it's already live, or wait 24 business hours | Publishes it on the spot if it clears the automated checks; otherwise a person checks it against terms and standards |
Decision | Watch for the email | Approves it, or sends it back with a note |
Resubmit | Make the change, click Resubmit for review | Reviews the updated listing |
Live | Manage bookings as they come in | Puts the listing into real-time inventory |
Common situations
It's been more than two days and it still says Under review
Contact us and include the property name, and we'll tell you where it stands. We'd rather you asked than sat waiting.
You need to change something while it's under review
Go ahead and edit it. Your listing keeps its place in the queue and we review whatever version is current when we get to it.
You imported the property from Airbnb or your PMS
This is the fast path. Imported properties arrive as drafts, and the import fills in most of the details, but you still set your Radius monthly pricing, cancellation policy, and house rules before you can submit. Once you do, an imported listing on our standard rental agreement that passes the automated checks goes live immediately. Swap in your own custom rental terms and it goes to a reviewer instead.
You edited a listing that is already live
Edits to a live listing take effect immediately and don't go back through review. You can update pricing, photos, availability, and house rules on a published listing whenever you want.
Frequently asked questions
Can I publish the listing myself and skip the review?
There's no Publish button on your side, so submitting is the only path to live. But it isn't always a wait: a listing imported from Airbnb or your PMS, on our standard rental agreement, that passes the automated checks publishes the moment you submit.
Do I get an email confirming my submission?
No. You get an email when there is a decision, not when you submit. Until then, the Under review status on your dashboard is the confirmation.
Does my payout account need to be set up before approval?
No, Stripe onboarding isn't part of the review. You do need it finished before you can be paid, so knock it out while you wait. See Updating your payout method.
Why was my listing sent back?
The email and the listing editor both carry a note from the review team naming the specific change. If the note isn't clear, reply through support and we'll explain.
Why did one of my listings go live instantly and another one didn't?
The instant path needs all three: imported from Airbnb or your PMS, on the Radius standard rental agreement, and passing every automated check. A listing you added by hand, one carrying your own custom rental terms, or one with a check still failing goes to a reviewer.
Do my other listings have to wait for this one?
No. Each listing is reviewed on its own, so one sitting in the queue doesn't hold up the rest.
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Still need help?
Click the chat icon at the bottom-right of any page on help.bookradius.com, then click Contact Radius Support under "Create a ticket." Full walkthrough in How do I contact Radius?