TL;DR: The fastest way to reach Radius support is the chat widget at the bottom-right of any Help Center page. Click it, then click "Contact Radius Support" to open a ticket. Our team responds within one business day.
Who this is for: 👤 Guest 👥 Booker 🏠 Host
To open a ticket
Visit help.bookradius.com (you're on it now)
Click the chat icon at the bottom-right of the page
Under Create a ticket, click Contact Radius Support
Fill in the ticket form: email, title, description, topic, your role, and booking ID if applicable
Submit. You'll get email notifications for ticket updates, and you can also check status from the Messages tab inside the same chat widget
When you'll hear back
Our team responds within one business day. Most refund- and booking-related tickets are resolved in 1-3 business days. Time-sensitive issues (a stay is in progress, a payment failed, urgent Host outreach needed) are prioritized.
Looking for an answer first?
Use the search at the top of the Help Center, or browse the collections:
Getting Started — account setup, first search, platform basics
Booking & Payments — how bookings work, payment processing, fees, refunds
For Companies — Booker workflows, team management, shortlists, company billing
For Hosts — listing your property, calendar management, payouts, guest communication
For Guests — checking in, communicating with your Host, extensions, stay support
Trust & Safety — disputes, cancellations, damage claims, platform policies
What Radius support handles — and what your Host does
🏠 Host: Once your booking is confirmed, your Host is your primary contact for anything about the stay itself: check-in, the property, neighborhood logistics, maintenance during your stay, extending or modifying your stay. You'll get the Host's phone and email 24 hours before check-in.
💡 Tip: Radius support handles the platform side: billing questions, refund or cancellation issues, account problems, trust-and-safety reports, suspension appeals, and any case where you need someone other than your Host to look at the booking.