TL;DR: After checkout, the Guest and the Host each have 14 days to review the other. Neither side sees the other's review until both have submitted or the window closes — so nobody is reviewing in response to what was written about them. On stays of 28 nights or more, Guests also get a mid-stay check-in around day 21: anything they flag as needing attention reaches the Host right away, while the rating stays private until after checkout.

Who this is for: 👤 Guest 👥 Booker 🏠 Host 📋 Admin

Reviews on Radius run in two directions: the Guest reviews the stay, and the Host reviews the Guest. Both are double-blind — neither side sees the other's review until both have submitted, or until the 14-day window closes. That keeps a review an account of what actually happened rather than a reply to what someone else wrote.

Radius is built for stays of 30 days or more, and that changes what a review needs to capture. Over a stay that long, a property in use will eventually need something serviced — an appliance fails, a fixture leaks, the HVAC needs attention. That is not a hosting failure; it is what happens when someone lives somewhere. A single star rating collected at checkout can't tell the difference between a Host who fixed the water heater in four hours and one who never answered. So the review system does two extra things: it opens a mid-stay check-in while problems are still fixable, and it shows how a Guest's rating changed between that check-in and checkout.

💡 Why the window is 14 days: Long stays produce few reviews per year, so each one carries real weight. A fixed 14-day window means both sides know exactly when reviews publish, and nobody's stay sits unreviewed indefinitely.

Around day 21 of a longer stay, the Guest gets an email asking how it's going. They can leave a rating and comments, and separately flag anything that needs attention right now. The rating and comments stay private until after checkout; only the attention flag goes to the Host immediately.

👤 Guest: Open the check-in from your email or from My Trips. Say how the stay is going, and tick Something needs attention now if anything needs fixing — that note goes straight to your Host. You can update your check-in any time before checkout.

🏠 Host: You'll only be emailed if the Guest flags something needing attention, and you'll see the note itself — not their rating or review. Resolving it mid-stay is the point: an issue raised and handled is normal operations, not a mark against your listing.

[SCREENSHOT: mid-stay check-in form with the attention checkbox]

When the stay ends, both sides are invited to review. The Guest reviews the stay — overall plus cleanliness, accuracy, communication, location, and value. The Host reviews the Guest. Each side has 14 days.

👤 Guest: Leave your review from My Trips or the emailed link. If you left a mid-stay check-in, this is your chance to update your view now that you've seen the whole stay.

🏠 Host: Review your Guest from Reservations. Any active member of your host company can leave it on the company's behalf.

👥 Booker: On stays you placed for someone else, the Guest who stayed leaves the review. You're copied on review emails so you can see where things stand, and if you hold the booking under your own account you can review the stay yourself.

[SCREENSHOT: My Trips with the Leave a review button on a past stay]

A submitted review is invisible to everyone but its author. When one side submits, the other is told a review is waiting — but not what it says. Submitting yours reveals both at once.

💡 Tip: You can edit or delete your review any time before it publishes. Once it's published it's final — reviews aren't rewritten after the other side has seen them.

[SCREENSHOT: review submitted state showing the other side hasn't reviewed yet]

Reviews publish the moment both sides have submitted. If only one side reviews, that review publishes on its own when the 14-day window closes. Everyone involved gets an email when reviews go live.

👤 Guest: Your review of the stay appears on the listing page. Your Host's review of you is visible to you, and to Hosts considering a future booking.

🏠 Host: Guest reviews appear on your listing and count toward its rating. Your review of the Guest does not appear on your listing — it's about the Guest, not the property.

When a Guest left a mid-stay check-in and their checkout rating differs, the published review shows both — for example, Day 21: 3★ → 5★ at checkout. Readers see not just the final number but the shape of the stay.

💡 Why this exists: "Something broke and the Host sorted it out quickly" is a good review of a Host, but a single checkout rating flattens it into one number. The trajectory keeps the recovery visible.

[SCREENSHOT: listing review card showing the day-21 to checkout trajectory]

A listing's star rating combines published Guest reviews from Radius stays with reviews imported from the Host's connected channels. Imported reviews are labelled with where they came from — for example via Airbnb — and show the Host's public response when there is one. Connecting a channel means a Host who is new to Radius doesn't start from zero.

Every host company has a public profile page, linked from the Hosted by line on its listings. It shows the company's description, its live listings, and a rating averaged across every listing it operates. If the Host has linked their Google Business Profile, that public rating appears alongside it, labelled as coming from Google.

🏠 Host: Add your description and link your Google Business Profile under Company → Public profile. Search for your business name and pick it from the list, or paste your Google Maps link.

💡 Why company-level ratings: An operator running several accommodations builds a track record across all of them. Rating the company as well as the individual listing means a well-run operator isn't judged on whichever listing happens to have the fewest reviews.

[SCREENSHOT: host company profile header with Radius and Google ratings]

Report it as soon as it happens — through your message thread, or by flagging it on your mid-stay check-in. Getting it fixed while you're still there is better than raising it for the first time at checkout, and how it was handled is a fair thing to describe in your review.

Your review publishes on its own when the 14-day window closes. You don't need to do anything, and a one-sided review is published exactly as written.

You can edit or delete it any time before it publishes. After it publishes it's fixed. If a published review breaks the content rules in our Terms, open a ticket and we'll look at it.

The person who stayed leaves the Guest review. Whoever placed the booking is copied on the emails so they can see where the stay landed.

Can my Host see my review before writing theirs?

No. Reviews are double-blind. Your Host is told a review is waiting, but not what it says, until they submit theirs or the 14-day window closes.

Does my mid-stay check-in go to the Host?

Only the part you flag as needing attention. Your rating and comments stay private until after checkout, so you can be straightforward while you're still staying there.

How long do I have to leave a review?

14 days from checkout, for both sides. After that the window closes and no new reviews can be added to that stay.

Do Host reviews of Guests show up publicly?

They're not shown on the listing page. They're visible to the Guest and to Hosts considering a future booking with them.

Why does a listing show reviews from Airbnb?

Because the Host connected that channel, and their stay history there is real evidence about the property. Imported reviews are always labelled with their source so you know where each one came from.

Click the chat icon at the bottom-right of any page on help.bookradius.com, then click Contact Radius Support under "Create a ticket." Full walkthrough in How do I contact Radius?