TL;DR: When a company books your stay, you get one email from Radius asking you to review and sign the rental agreement. Set up your Radius account from that email, sign the agreement in the platform, and you'll land in the booking conversation with your Host and your Booker. You never enter payment details — the company that placed the stay handles payment.

Who this is for: 👤 Guest 👥 Booker

Plenty of stays on Radius are placed by someone else: an insurance housing company, a relocation management company, a corporate travel team, or a healthcare staffing agency. The person inside that company who places the stay is called a Booker, and they work on behalf of the company — searching, choosing the accommodation, and paying.

You are the Guest — the person who actually stays at the property. Even though you didn't place the booking, the rental agreement is executed between you and the Host, so it has to be signed by you. That's the one thing this workflow asks of you.

Radius is the platform where all of this happens: we generate the agreement from the Host's terms, run the signing flow, process the company's payment, and keep everyone in one conversation thread. Radius is not a party to the rental agreement itself — that agreement is between you and the Host.

💡 Tip: Nothing on your side costs money. You will never be asked for a card, and there's no fee for you to use Radius. If anything ever asks you to pay for this booking, stop and contact Radius Support.

Steps 1 and 2 happen before you hear anything. Your part starts at step 3, when the email arrives.

The Booker chooses the accommodation, enters your details (name, email, phone), and completes checkout — which authorizes the company's payment method. The Host is brought into the booking conversation at this point, and the rental agreement is generated from the Host's terms with your details already filled in.

👤 Guest: Nothing to do yet, and you won't get an email at this step. If your Booker asked for your email address, that's the address the signing link will go to — make sure it's one you check.

Before it reaches you, the Booker reads the full agreement and approves it. Approving is not signing: the Booker is confirming that the terms work for their company and that they have the authority to place this stay on your behalf. You are still the one who signs.

👥 Booker: Approval is what releases the agreement to your Guest, and it's only available once checkout is complete. Double-check the Guest's email address before you approve — the signing link goes to that address and nowhere else.

The moment the Booker approves, Radius emails you at the address they entered. The subject line names the property address, and the body shows the property, your check-in date, and your check-out date, with a Review and sign button.

👤 Guest: This email is sent only to you — your Booker isn't copied on it, because the link inside is unique to you and anyone holding it could complete your signature. Don't forward it. If you can't find it, check spam before asking your Booker to resend.

The button opens a short signup page. Your first name, last name, email, and phone are already filled in from what your Booker entered and can't be edited — you only choose a password and agree to the Radius Terms of Service, Privacy Policy, and Communication Policy. If you already have a Radius account with that email, you'll be sent to the log-in page instead.

👤 Guest: If a locked field is wrong — a misspelled name, the wrong email — don't work around it. Ask your Booker to correct it; they can update your email and re-send the signing link.
​

After you create your account a your account and drops you straight into the message thread for your booking, and a note posts in the thread saying you've joined. Your Booker and your Host are already there, along with anyone on their teams who works the booking, so it's one shared conversation rather than separate email chains.

👤 Guest: This thread is where everything for the stay lives — questions about the property, check-in details from your Host, and the agreement itself. Use it instead of texting or emailing people directly, so nothing gets lost.

In the thread you'll see a card with View Agreement and Sign Agreement. Opening it shows a summary at the top — property, guest name, check-in, check-out, total — followed by the full agreement: rates and fees, the cancellation policy, the Host's House Rules, damage deposit terms, and any additional terms that apply to your Booker's company.

To sign, scroll to the signature block at the bottom, then either type your full legal name or draw your signature, and submit. It works on a phone as well as a laptop.

👤 Guest: Read it before you sign, and ask your questions in the thread first — once you sign, the terms are locked in for the stay and can't be edited after the fact.

What happens next depends on how the Host set up the property:

Either way, the signed agreement stays in your account. Open the thread, click View Signed Agreement, and use Download PDF whenever you need a copy.

🚨 Month to Month bookings: If it's a month-to-month booking, extensions and end-date changes go through your Booker, not through a new agreement — see How do extensions work?

Check your spam folder first, and search for the property address in your inbox. If it's not there, message your Booker — they can resend the signing email, and they can also fix the address if it was entered wrong. Radius only sends it to the address on the booking.

Signing links expire 30 days after they're sent, and they stop working if your email on the booking was changed after the email went out. Ask your Booker to resend it; the new link works the same way.

Log in with the email your Booker used and you'll land in the booking conversation with the Sign Agreement button waiting for you — no second account needed. If you use a different email day to day, ask your Booker to update the booking to that address instead.

Don't sign yet. Raise it in the booking conversation so your Booker and the Host both see it — dates, the property, rates, or House Rules can be sorted out there before signature. Once you sign, the agreement is locked.

The person who signs should be the person who stays. Tell your Booker — they can update the guest on the booking and send the signing email to the right person.

Do I have to pay anything?

No. The company that placed your stay pays for the booking, and Radius doesn't charge guests to use the platform. You'll never be asked for a card to complete your signature.

Why do I have to create an account just to sign?

The agreement is signed in the platform, not as an email attachment — so your account is what proves the signature is yours. It's also how you reach the booking conversation, your check-in details, and a copy of the signed agreement later on.

Is Radius part of my rental agreement?

No. The agreement is between you and the Host. Radius provides the platform, generates the document from the Host's terms, and processes the payment — but we're not a party to the agreement and we don't set its terms.

What happens if I don't sign?

The booking doesn't confirm. The property isn't held for you until the agreement is signed, so sign as soon as you're comfortable with the terms — or tell your Booker what's holding you up.

Can I get a copy of what I signed?

Yes. Open the booking conversation, click View Signed Agreement, then Download PDF. The copy shows your signature, the Host's signature, and everything that was in the document when you signed it.

Who can see the booking conversation?

You, your Booker and the teammates at their company working your placement, and the Host along with their team. It's a shared thread, so assume everything you write there is visible to all of them.

Click the chat icon at the bottom-right of any page on help.bookradius.com, then click Contact Radius Support under "Create a ticket." Full walkthrough in How do I contact Radius?