Who this is for: đ Host
Radius checks every listing before bookers can see it. A listing is approved only when it passes all of the checks below. A listing that misses any of them can take longer to go live. If there is an issue, you'll get an email with the reason, and it lists each item to fix. Find the item below, change it in your dashboard, and submit the listing again.
The checks
Address: a street address with the house number, plus the city and country.
Nightly price: set and above $0.
Property type: chosen.
Title and description: both filled in.
Guests, beds, and bathrooms: each more than 0. Bedrooms can be 0 for a studio.
Photos: at least 5.
Photo size: a cover photo and at least 5 photos that are 800 pixels or more on the long side.
Cover photo: chosen.
Minimum stay: 29 nights or more.
Calendar: a calendar link from Airbnb, Vrbo, Booking.com, or your property management system (PMS), or a connected PMS. Not a personal calendar, and not your Radius calendar link.
Not a duplicate of a listing that is already live.
Rental agreement: set on the listing.
Address
Required: a street address that starts with the house number (for example, "1204 Elm Street", not "Elm Street"), plus the city and country. If the property is one unit in a larger building, include the unit number.
Why: without a house number we can't check the address for duplicates, and a guest can't find the home.
If it was sent back:
"Add the house number to the street address." Edit the street address so it starts with the number.
"Add the full street address, city, and country." Fill in whichever one is missing.
Price, property type, title, and capacity
Required: a nightly price, a property type, a title and a description, and the number of guests, beds, and bathrooms. Bedrooms can be 0 for a studio.
If it was sent back: the email names the missing field ("Set a nightly price", "Choose a property type", "Add a title and a description", or "Fill in the number of guests, beds, and bathrooms"). Fill it in and submit again.
Photos
Required:
At least 5 photos.
At least 5 photos that are 800 pixels or more on the long side.
A cover photo that you chose, also 800 pixels or more on the long side.
Photos synced from a connected PMS are checked against a lower size of 480 pixels, because the PMS already accepted them.
If it was sent back:
"Add photos until it has at least 5." Upload more photos.
"Not enough high-quality photos." Replace the small photos with the original files from your phone or camera.
"Choose a cover photo." Pick one of your photos as the cover.
"Choose a cover photo that is at least 800 pixels on its long side." Pick a larger photo as the cover, or upload the original file and set it as the cover.
Minimum stay
Required: a minimum stay of 29 nights or more.
Why: Radius is a marketplace for mid-term stays.
If it was sent back: "Set the minimum stay to at least 29 nights." Change the minimum stay in your listing settings, then submit again.
Calendar link
Required: a calendar link (iCal) from Airbnb, Vrbo, Booking.com, or your PMS. If you connected a PMS to Radius and it manages your calendar, you don't need a separate link. For a listing you entered by hand, Radius also loads the link shortly after you submit, to confirm it returns a calendar.
Why: Radius needs to know the property is actually available, so bookers can't book nights that are already taken elsewhere.
We don't accept two kinds of links:
A personal calendar (Google, Outlook, iCloud, Yahoo, and similar). Nothing writes your bookings into it, so it shows every night as free.
Your Radius calendar link. It's built from the dates Radius already has, so it can't bring in bookings from your other sites.
Don't copy the Radius calendar link from your listing and paste it into the calendar link field. That link goes the other way: it shares your Radius availability with your PMS or other apps. The calendar link field needs the link from Airbnb, Vrbo, Booking.com, or your PMS.
If it was sent back:
"Add a calendar link..." Copy the calendar export link from Airbnb, Vrbo, Booking.com, or your PMS and paste it into the listing.
"A personal calendar does not show your bookings." Replace it with the link from one of those sites.
"This link is your Radius calendar..." Replace it with the link from one of those sites.
"The link does not return a calendar." Copy the link again, and make sure you copied the whole link.
Duplicates
Required: each property is listed once.
We send a listing back as a duplicate when its address matches a listing that is already live and at least half of its photos are the same pictures. A matching address alone is not enough.
If it was sent back:
"This listing is a duplicate of your listing..." If it's a separate unit, add the unit number to the address and use photos of that unit, then submit again.
"This home is already listed on Radius." If it's a separate unit, add the unit number and submit again. If you manage this home, contact Radius Support (see below).
Rental agreement
Required: a rental agreement on the listing. You can use the Radius standard agreement or upload your own. Set up your rental agreement walks you through both.
A listing that uses the standard agreement can be approved automatically. A custom agreement is always read by a person on our team.
What happens after you submit
Approved right away. A listing from a connected PMS goes live when it passes every check and uses the standard agreement.
Approved after an automatic check. A listing you entered by hand is checked shortly after you submit. It's approved when it passes every check, uses the standard agreement, and its calendar link loads.
Sent back to you. A listing you entered by hand that fails a check you can fix comes back to you by email, with one line for each item. A duplicate is sent back for any listing.
Reviewed by our team. Everything else goes to a person, for example a custom agreement, a calendar link we couldn't load, or a PMS listing that fails a check. Approval typically takes 24 business hours.
The send-back email has the subject "[Your listing title] needs updates before going live." Click Edit listing in the email, make the changes, and submit the listing again. It goes through the same checks.
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Still need help?
Click the chat icon at the bottom-right of any page on help.bookradius.com, then click Contact Radius Support under "Create a ticket." Full walkthrough in How do I contact Radius?